Thank you for choosing Colac Area Health.
Colac Area Health aims to be a leader in the development and
provision of responsive, integrated health care.
Our vision is to promote the health and wellbeing of the Colac
and district community through the provision of quality acute,
aged, residential and community services that are accessible,
affordable, flexible and integrated.
Visiting hours are from 11:00 am to 12:30 pm and 2.00 pm to 8.00
For Midwifery patients, visiting hours are from 2:00 pm until
8:00 pm only.
Patient rest period is from 12:30 pm until 2:00 pm.
Our main reception phone number is (03) 5232 5100.
We have a suite of information brochures and fact sheets
available that include details of the facilities, services and
processes we use to provide acute care, community care and aged care to people in the Colac area.
Information brochures are also available from reception areas of
Health and from selected community information centres.
Rights and responsibilities
The Australian Charter of Healthcare Rights
The Australian Charter of Healthcare Rights describes the rights
of patients, consumers and other people using the Australian
healthcare system. These rights are essential to make sure that
wherever and whenever health care is provided, it is of high
quality and is safe.
The Charter recognises that people receiving care and people
providing health care all have important parts to play in achieving
healthcare rights. It allows patients, consumers, families, carers
and services providing care to share an understanding of the rights
of people receiving health care. This shared understanding helps
everyone to work together towards a safe and high quality
healthcare system. A genuine partnership between patients,
consumers and providers is important so that everyone achieves the
best possible outcomes.
For further information please see:
The Australian Charter of Healthcare Rights brochure
Australian Charter of Healthcare Rights in Victoria - Victorian
Government Health Information, Australia
For Aged Care - The Charter of Residents Rights and
For HACC Funded Services Rights and
Responsibilities Statement -
For United Nations Rights of the Child -
For DHHS - Human Rights - http://www.valid.org.au/resources/posters/32.pdf
What is Advocacy?
Advocacy focuses on the needs, wishes and rights of the
consumer, including the protection of confidentiality while
providing active support to ensure their rights are respected and
Click here to view our brochure
Privacy and Freedom of Information
Colac Area Health protects your privacy by keeping personal
information secure from unauthorised access, use or loss in
accordance with the Information Privacy Act 2000 and the Health
Records Act 2001. You have the right to request access to your
medical record and personal information in accordance with the
Freedom of Information Act 1982.
To view the Colac Area Health privacy brochure click here.
Medicare Ineligible Patients
See: Medicare Ineligible
Colac Area Health welcomes opinions and comments from our
community. Compliments and complaints help us to address
problem areas and to give credit to our staff when it is due.
Complete our online feedback form if you would like to give us a
compliment about any service provided by Colac Area Health or about
We welcome your comments, both positive and negative, about all
aspects of your care at Colac Area Health. This helps us to
continually improve our services by letting us know what works well
and what might need to change to improve the quality and safety of